:root{--cream:#f7f2e3;--paper:#fffdf6;--green:#14a05b;--green-deep:#0e7a44;--ink:#1a1a1a;--body:#3a382f;--muted:#8a8677;--rule:#e2dccb;--card:#fff;--danger:#b0303c}*{box-sizing:border-box}body{background:var(--cream);color:var(--ink);margin:0;font-family:Segoe UI,system-ui,-apple-system,sans-serif;font-size:15px}a{color:var(--green-deep);text-decoration:none}button{font:inherit;cursor:pointer;border:none;border-radius:8px;padding:9px 16px;font-weight:600}.btn-primary{background:var(--green);color:#fff}.btn-primary:hover{background:var(--green-deep)}.btn-ghost{color:var(--body);border:1px solid var(--rule);background:0 0}.topbar{background:var(--paper);border-bottom:1px solid var(--rule);align-items:center;gap:10px;padding:12px 22px;display:flex}.mark{color:var(--green);font-size:18px;font-weight:800}.brand{letter-spacing:-.01em;font-weight:700}.brand span{color:var(--muted);font-weight:500}.spacer{flex:1}.who{color:var(--muted);font-size:13px}.wrap{max-width:1080px;margin:0 auto;padding:22px}.eyebrow{color:var(--green);letter-spacing:.14em;text-transform:uppercase;margin-bottom:4px;font-size:11px;font-weight:700}h1{letter-spacing:-.02em;margin:0 0 16px;font-size:24px}h2{margin:0 0 10px;font-size:17px}.login-page{place-items:center;min-height:100vh;display:grid}.login-card{background:var(--card);border:1px solid var(--rule);border-radius:16px;width:340px;padding:30px 32px;box-shadow:0 6px 30px #0000000f}.login-card .mark{font-size:26px}label{color:var(--muted);margin:12px 0 4px;font-size:12px;font-weight:600;display:block}input,select,textarea{border:1px solid var(--rule);width:100%;font:inherit;background:#fff;border-radius:8px;padding:9px 11px}.err{color:var(--danger);margin-top:10px;font-size:13px}.tabs{gap:8px;margin-bottom:14px;display:flex}.tab{border:1px solid var(--rule);background:#fff;border-radius:20px;padding:6px 14px;font-size:13px}.tab.active{background:var(--ink);color:var(--cream);border-color:var(--ink)}table{border-collapse:collapse;background:var(--card);border:1px solid var(--rule);border-radius:12px;width:100%;overflow:hidden}th{text-align:left;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);border-bottom:1px solid var(--rule);background:#faf7ee;padding:11px 14px;font-size:11px}td{border-bottom:1px solid var(--rule);padding:11px 14px}tbody tr{cursor:pointer}tbody tr:hover{background:#faf7ee}tbody tr:last-child td{border-bottom:none}.pill{border-radius:20px;padding:2px 9px;font-size:12px;font-weight:600;display:inline-block}.s-new{color:#3b4cca;background:#eef2ff}.s-in_followup{color:#9c5a00;background:#fff4e0}.s-appointment_booked{color:#0e6b70;background:#e4f0f0}.s-in_workshop{color:#5b3fb0;background:#ece7ff}.s-service_done{color:var(--green-deep);background:#e3f0e9}.s-lost{color:var(--danger);background:#f7e6e7}.intent{color:var(--muted);font-size:12px}.split{grid-template-columns:1.1fr 1fr;align-items:start;gap:18px;display:grid}@media (width<=820px){.split{grid-template-columns:1fr}}.card{background:var(--card);border:1px solid var(--rule);border-radius:14px;margin-bottom:16px;padding:18px 20px}.kv{grid-template-columns:130px 1fr;gap:4px 10px;font-size:14px;display:grid}.kv dt{color:var(--muted)}.kv dd{margin:0}.ai-summary{background:#eaf6ee;border:1px solid #bfe3cc;border-radius:10px;padding:12px 14px;font-size:14px}.ai-summary .meta{color:var(--green-deep);text-transform:uppercase;letter-spacing:.05em;margin-bottom:5px;font-size:12px;font-weight:600}.timeline-item{border-left:2px solid var(--rule);padding:4px 0 10px 12px;font-size:13px}.timeline-item b{color:var(--ink)}.muted{color:var(--muted)}.field{margin-bottom:12px}.back{color:var(--muted);margin-bottom:10px;font-size:13px;display:inline-block}.toast{background:var(--green);color:#fff;border-radius:8px;margin-bottom:12px;padding:9px 14px;font-size:14px}.nav{gap:18px;margin-left:22px;display:flex}.navlink{font-size:14px}.stats{grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:20px;display:grid}@media (width<=720px){.stats{grid-template-columns:repeat(2,1fr)}}.stat{background:var(--card);border:1px solid var(--rule);border-radius:12px;padding:14px 16px}.stat .n{color:var(--green-deep);letter-spacing:-.02em;font-size:26px;font-weight:700}.stat .l{text-transform:uppercase;letter-spacing:.06em;color:var(--muted);margin-top:2px;font-size:11px;font-weight:600}.report{color:#e6e9ee;white-space:pre-wrap;background:#0f1216;border-radius:12px;padding:16px 18px;font-family:ui-monospace,Menlo,monospace;font-size:13px;line-height:1.5}.row-actions select{max-width:160px}.inline-form{grid-template-columns:repeat(auto-fill,minmax(180px,1fr));align-items:end;gap:10px;display:grid}.badge-off{color:var(--danger);background:#f7e6e7;border-radius:20px;padding:2px 8px;font-size:12px;font-weight:600}.badge-on{color:var(--green-deep);background:#e3f0e9;border-radius:20px;padding:2px 8px;font-size:12px;font-weight:600}